MCQ Chapter 7 Directing Class 12 Business Studies

Please refer to Directing MCQ Questions Class 12 Business Studies below. These MCQ questions for Class 12 Business Studies with answers have been designed as per the latest NCERT, CBSE books, and syllabus issued for the current academic year. These objective questions for Directing will help you to prepare for the exams and get more marks.

Directing MCQ Questions Class 12 Business Studies

Please see solved MCQ Questions for Directing in Class 12 Business Studies. All questions and answers have been prepared by expert faculty of standard 12 based on the latest examination guidelines.

MCQ Questions Class 12 Business Studies Directing

Question. Which type of communication is rigid and cannot be modified?
(a) Formal
(b) informal
(c) Horizontal
(d) vertical

Question. ‘Better human relationship’ is an advantage of which type of communication?
(a) Formal
(b) Horizontal
(c) Vertical
(d) Informal

Question. ‘Superior guides his subordinates and clarifies their doubts in performing a task’. Which importance of directing is highlighted in the statement?
(a) Directing helps to initiate action
(b) Effective directing helps to bring stability and balance
(c) Directing integrates employees efforts
(d) Directing guides employees to fully realize their potential

Question. Which of the following is the appropriate order of hierarchy of needs according to Abraham Maslow?
(a) Safety Needs → Psychological needs → Affiliation needs → Esteem Needs → Self Actualisation needs
(b) Psychological needs → Safety Needs → Affiliation needs → Esteem Needs → Self Actualisation needs
(c) Affiliation needs → Safety Needs → Psychological needs → Esteem Needs → Self Actualisation needs
(d) Psychological needs → Safety Needs → Esteem Needs → Affiliation needs → Self Actualisation needs

Question. Use of ‘Technical Jargon’ is which type of communication barrier?
(a) Organisational barrier
(b) Psychological barrier
(c) Semantic barrier
(d) Personal barrier

Question. ‘Lack of proper incentive’ is a barrier to communication. Identify the type of barrier to which it belongs-
(a) Personal barrier
(b) Organizational barrier
(c) Psychological barrier
(d) Semantic barrier

Question. Which of the following is not a measure to overcome barrier to effective communication?
(a) Convey things of help and value to listeners
(b) Communicate according to the needs of receiver
(c) Consult others before communicating
(d) Fear of challenge to authority

Question. Grape vine is
(a) Formal communication
(b) Barrier to communication
(c) Horizontal communication
(d) informal communication

Question. Job enrichment is concerned with
(a) Designing jobs with greater variety of work content
(b) Involving employees in decision making
(c) Promoting an employees
(d) Empowering an employees by giving more autonomy

Question. Choose the incentive which best describes ‘Organisational climate’ as a non-financial incentive.
(a) Individual autonomy
(b) Holding a managerial position
(c) Appropriate skill development program
(d) Meaningful work experience

Question. Which is not the advantage of formal communication?
(a) Very systematic
(b) Friendly relationship
(c) Orderly flow of information
(d) Easy to exercise control

Question. It is a process which moves the person to action and continues him in the course of action already initiated
(a) Coordination
(b) Communication
(c) Motivation
(d) Decentralisation

Question. Sender⇒ message⇒ Encoding ⇒ Decoding⇒ Receiver⇒ Feedback.
(a) Media
(b) Grapevine
(c) Gossip
(d) Sound

Question. Risk taking is an example of the following type of non-financial incentive
(a) Employee empowerment
(b) Career advancement opportunity
(c) Organisational Climate
(d) Employee Recognition programmes

Question. Which of the following is not an element of communication process?
(a) Decoding
(b) Grapevine
(c) Channel
(d) Receiver

Question. Disturbance in telephone line is an example of:
(a) Media
(b) Message
(c) Noise
(d) Feedback

Question. Which element of directing is concerned with making subordinate to act in a desired manner to achieve certain organization goal?
(a) Leadership
(b) Motivation
(c) Communication
(d) Coordination

Question. Which two parties are involved in communication process?
(a) Encoder & Decoder
(b) Superior & Subordinate
(c) Sender & Receiver
(d) Buyer & Seller

Question. ———–can be defined as exchange of ideas, views , message et(c) between two or more persons.
(a) Directing
(b) Communication
(c) Motivation
(d) Leadership

Fill in the Blanks :

Question. Delayed communication due to many levels in organizational structure may lead to ________ barrier. 

Question. Motivator is the —————- used to motivate people in an organization. 

Question. The emphasis of non-financial incentive is to provide —————- and —————- satisfaction rather than money driven satisfaction. 

Question. Effective directing through motivation, communication and ________ helps to reduce resistance to introduce changes in the organisation .

Question. Directing abilities of manager mainly depends upon his ———— skills.

Question. Maslow’s —————- theory is considered fundamental to understanding of motivation. 

Question. A superior does not have the confidence in the ability of his subordinate may create ________ barrier in effective communication. 

Question. Financial incentive refers to incentive which is in direct —————- form. 

Question. A one who conveys his thoughts or ideas in communication process is known as————.

Question. A —————- need can no longer motivate a person. 

True / False :

Question. Effective message should relate to the interests and needs of the listener. 

Question. In promotion monetary aspects over-ride the non-monetary aspects.

Question. Vertical communication exists between departments.

Question. Over exhaustion and tiredness of the listener resulting in ineffective communication is an example of personal barrier. 

Question. Involving others in developing a communication plan does not improve the communication effectiveness 

Question. Directing function is initiated at top level and flows to the bottom level through the organizational structure. 

Question. The channel which is used to transmit the message to the receiver is media.

Question. Leadership is a complex phenomenon involving the leader, the followers and the situation.

Question. Productivity linked wage incentives include regular increments in the pay every year and enhancement of allowances from time-to-time.

Question. Minimum two parties are involved in the process of communication.

Question. Effective communication in the organization reduces resistance to change among the staff members. 

Match the following :

Question. Match the following elements of communication with their meaning

1. Person who conveys his thoughts	a. Media
2. Some obstruction or hindrance	b. Receiver
3. Person who receives message	c. Noise
4. Channel through which message is transmitted	d. Sender

Question. Match the following types of communications with there names

1. Official communication taking place in the organization.	a. Vertical communication
2. Flow of information from top level to lower level.	b. Informal communication
3. Communication between two or more persons working at the same level.	c. Formal communication
	d. Horizontal communication

Question. Match the advantages with the types of communication

1. Very systematic	a. Formal communication
2. Develop friendly relationship	b. Informal communication
3. Get social satisfaction
4. Ensures orderly flow of information

Question. Match the following examples with the type of communication

1. Application for grant of leave	a. Downward communication
2. Production manager contact marketing manager	b. Upward communication
3. Sending notice to employees to attend a meeting	c. Horizontal communication

Question. Match the types of barriers under the category which they fall

1. Badly expressed message	a. Psychological barrier
2. Distrust	b. organizational barrier
3. Faultly translation	c. semantic barrier
4. Complexity in organizational structure

Question. Match the following elements of directing with their meaning

1. Inducement to act or move	a. communication
2. process of influencing the behavior of people	b. motivation
3. process of exchange of ideas, views, facts etc.	c. leadership

Question. Match the following companies with their leaders

1. Microsoft	a. Narayan Murthy
2. Reliance industries	b. JRD Tata
3. Tata	c. Bill Gates
4. Infosys	d. Ambanis

Question. Match the leadership style with their meanings

1. 1.Leader gives order to his subordinate	a. Democratic
2. Participation of subordinate in decision making	b. Laissez Faire
3. followers have high degree of independence	c. Autocratic

Question. Match the following needs with their example

1. Job security	a. Basic physiological needs
2. friendship	b. Affiliation needs
3. hunger	c. Security needs

Question. Match the following incentives with their examples

1. Bonus	a. non financial
2. profit sharing	b. financial
3. status