MCQ Chapter 12 Consumer Protection Class 12 Business Studies

Please refer to Consumer Protection MCQ Questions Class 12 Business Studies below. These MCQ questions for Class 12 Business Studies with answers have been designed as per the latest NCERT, CBSE books, and syllabus issued for the current academic year. These objective questions for Consumer Protection will help you to prepare for the exams and get more marks.

Consumer Protection MCQ Questions Class 12 Business Studies

Please see solved MCQ Questions for Consumer Protection in Class 12 Business Studies. All questions and answers have been prepared by expert faculty of standard 12 based on the latest examination guidelines.

MCQ Questions Class 12 Business Studies Consumer Protection

Question. Which consumer right empowers consumers to fight against any unfair trade practices.
(a) Right to safety
(b) Right to consumer education
(c) Right to be heard
(d) Right to choose

Question. Appeal against the National Forum can be done in:
(a) District Forum
(b) High Court
(c) Supreme Court
(d) State Forum

Question. In which of the forum, it is mandatory to include a woman as a member of the forum:
(a) District Forum
(b) State Commission
(c) National Commission
(d) All of the above

Question. What is the complete nomenclature of ‘District Forum’?
(a) District Consumer Dispute Redressal Forum
(b) District Consumer Redressal Forum
(c) District Consumer Forum 
(d) None of the above

Question. The members of the District Forum are appointed by:
(a) Central Govt.
(b) State Govt.
(c) Local authority
(d) None of the above

Question. this symbol is a sign of standard on which kinds of products.

(a) Agricultural Products
(b) Food products
(c) Electrical goods
(d) Jewelry

Question. What relief is available to a consumer who suffers due to consumption of a medicine beyond its expiry date?
(a) To get a reasonable amount of compensation for loss suffered
(b) To get the expired medicine replaced by a new one.
(c) To get the refund of the price paid for the medicine.
(d) All of the above

Question. a standardised mark is printed on jewellery.
(a) AGmark
(b) ISI
(c) Hall mark
(d) ISO, 2009 

Question. Which of the following does not fall under consumer rights.
(a) Right to be informed
(b) Right to choose
(c) Right to present the consumer court
(d) Right to seek government help

Question. The consumer provides to approach the government and dspublic bodies when decision and policies are made which can hamper consumer interests.
(a) Right to safety
(b) Right to be heard
(c) Right to Consumer Protection Act
(d) Right to consumer education.

Question. set up in each district by the state govt. Concern
(a) National commission
(b) State commission
(c) district forum
(d) None of these

Question. Which one of the following is the agency that develops standards for goods and services in India?
(a) COPRA 
(b) Consumer Protection Council
(c) National consumer court
(d) Bureau of Indian Standards 

Question. Which of the following is not a description of a consumer?
(a) Any person who buys goods for a consideration which has been paid or promised
(b) A person who obtains goods for resale purpose.
(c) Any person who avails any service for a consideration which has been partly paid
(d) Any person who hires any service for a consideration which has been partly promised

Question. Appeal against the order of national commission can be preferred before?
(a) The President
(b) The ministry of consumer affairs
(c) The supreme court of India
(d) None of the above

Question. Which consumer right provides a safeguard for consumers against goods and services which are hazardous to health.
(a) Right to safety
(b) Right to choose
(c) Right to be informed
(d) Right to be heard

Question. The consumer must be assured whenever possible access to a variety of goods and services at competitive prices.
(a) Right to Consumer Protection Act
(b) Right to choose
(c) Right to safety
(d) Right to be heard

Question. What are the different ways of exploiting of consumer in the market?
(a) Higher price 
(b) Quality lapse
(c) Under weight and under measurement
(d) All of above

Question. The rights of a consumer are protected under:
(a) Consumer Protection Act, 1986
(b) Consumer Protection Act, 1932
(c) Consumer Protection Act, 1984
(d) Consumer Protection Act, 1983

Question. Which of the following is importance of consumer protection in the view of business:
(a) Unorganized consumers
(b) Consumer ignorance
(c) Moral justification
(d) Unorganized consumers

Question. is set up by the central govt.
(a) National commission
(b) Supreme court
(c) District forum
(d) None of these

Fill In The Blanks :

Question. A business has social ……………………… towards various interest groups.

Question. ……………………… goods provide quality assurance.

Question. Satisfied customers only lead to__________ sales.

Question.Business must avoid unscrupulous, exploitative and unfair ……….. practices. 

Question. NGO’s provide _____________ assistance to consumer’s by way of aid and legal advice.

Question. The CPA provides for ……………………… number of consumer rights.

Question………………………. is said to a king in a free market economy.

Question. Right to choose implies that the marketer’s should offer a wide variety of products in terms of ___________and ___________etc.

Question. The consumer has a right to have complete ……………………… about the product.

Question. Right to seek redressal a right to get relief in case of the_______ or_________ falls short of his expectations.

True/ False :

Question. Each State Commission must have one woman as its member.

Question. A legal heir or representative of a deceased consumer cannot file a complaint in consumer forum.

Question. An intelligent and wise choice can be made when consumer is aware . 

Question. If national commission , a complaint can be made when the value of the goods and service exceeds Rs 1 crore .

Question. NGO’s carried out comparative rests of products to test relative qualities.

Question. A produer can not complaint file in the court / forum under Consumer Protection Act.

Question. A complaint can be made to the District Forum when the value of goods or services in question along with the compensation claimed, does not exceed Rs 30 lakhs.

Question. COPRA/ CPA applies only to goods .

Question. An order passed by the National commission in a matter of its original jurisdiction is appealable before the Supreme Court.

Question. Redressal through Consumer Protection Act is expensive and slow way of solving their grievances. 

Question. The Consumer redressal process is very simple and quick.